log-inSupport Information
Allen's Fasteners & Industrial Supply
P.O. Box 295
Needles
Calif. 92363
U.S.AStore Hours
Our Online Web Store is Open 24hrs
Phone Hours
Tuesday-Friday 8 AM - 3:30 PM Pacific
We're sorry, we do not take phone orders at this time.
Please place all orders through our website.Phone
+1.928.278.2160
FAX
+1.928.768.6144
Return & Exchange Policy
30 Day Refund & Exchange period
All items (unless otherwise mentioned) may be returned within 30 days from the date of receipt for a refund.
A Return Merchandise Authorization number is required for all returns & exchanges. A 15% restocking fee applies to all returns. Shipping charges are "services used" and are not refundable. No refund or exchange after 30 days.
Electrical & Chemical Return Policy
Electrical/Electronic products are NOT Refundable.
Chemical that have been opened/partially used are NOT Refundable.
No credits, refunds, or exchanges will be given for any Electrical/Electronic products sold by allensfasteners.com.
Restocking Fee
A 15% restocking fee will be applied to all returned products. We will gladly exchange or replace any defective products within our 30 Day guaranteed exchange period. allensfasteners.com reserves the right to charge 25% or more restocking fee for products returned incomplete.
- Due to manufacturer policies, all items labeled "No Return," Electrical/Electronic products, Opened chemicals, are not returnable.
- allensfasteners.com cannot be held responsible for lost or damaged items while in transit back to us. It is recommended that Customers ship via FedEx or UPS with package tracking and adhere to shipping company's packaging guidelines.
- Physical damage to any product will void the product's warranty. Modifying a product in a permanent way is considered physically damaged. allensfasteners.com cannot honor warranty items that have been bent, have cracks or chips, burnt or otherwise sustained any other type of physical damage. Physical damage voids any warranty previously implied for any product.
- Shipping, handling and insurance charges are services that have been performed cannot be refunded.
- Refunds are issued back to the original source of the purchase. We do not issue store credit.
ALL products being returned must be 100% complete and must be packaged in ORIGINAL PACKAGING. Additional restocking charges will be applied to incomplete or opend returns. Returned products must include all accessories. Please make sure that all manuals, warranty cards, cables, screws, and other accessories are included in the original packaging. Products returned incomplete with be assessed a 25% or more restocking fee. A return will not be processed, or a restocking fee may be charged in the event ANY item(s) included in the original shipment to you is not present in the returned package. ALL ITEMS WILL BE INSPECTED AND TESTED UPON RECEIPT. Any discrepancies including, but not limited to, the following list will result in the package being returned to the customer and credit or replacement will NOT be issued.
The following criteria will be followed in rejecting returns and refusing credit:
A. Products which are improperly packaged
B. Packages affixed with counterfeit label(s) or affixed with labels exhibiting tampering
C. Products with any standard certification labels removed (UL listing, capacity, brand name)
D. Products or packages with barcode label removed
E. Products with SERIAL NUMBER which does not match SERIAL NUMBER on invoice.
F. Item received without having a RMA issued by allensfasteners.com service representative.
PRODUCT DAMAGE:
G. Cracked components or damage to any circuit boards
H. Any dents, scratches, defacement or abuse of base casting
I. Torn or punctured tape seals
J. Loose, damaged or removed screws/fasteners
Products damaged through negligence or due to poor return packaging will void the warranty and will be returned without replacement at the customer's expense. UPS Packaging Guidelines
Return & Exchange Procedure
All returns and exchanges require that you obtain an RMA code before the merchandise will be accepted for a return or exchange. RMA codes may be obtained by contacting allensfasteners.com by email or phone. The RMA code will need to be obtained in advance and needs to be attached to the item(s) to be returned. The RMA code needs to be attached in plain view in order for the item(s) to be accepted for inspection.
Exclusion of Warranty of Fitness for any Purpose
AllensFasteners.com makes no warranty as to the suitability or fitness of any of its products, for any particular purpose specific to the Purchaser or to the customers of Purchaser or any other person under this limited warranty. The Purchaser or the customers of Purchaser or any other person under this limited warranty is solely responsible for the selection, use efficiency, fitness and suitability of AllensFasteners.com products. The Purchaser or the customers of Purchaser or any other person under this limited warranty assumes all risks and liabilities in connection with the use of AllensFasteners.com's products.
Exclusion of Liability for Consequential and Similar Damages
In no event shall AllensFasteners.com be liable to Purchaser or to the customers of Purchaser or any other person for any indirect, special or consequential damages or lost profits arising out of or relating to AllensFasteners.com's products, or their performance or non-performance, even if AllensFasteners.com has been advised of this possibility.
Limitation to Amounts Paid.
AllensFasteners.com's liability, if any, to Purchaser or to the customers of Purchaser or any other person under this limited warranty shall in no event exceed the total amount paid to AllensFasteners.com by the Purchaser for a defective or non-conforming AllensFasteners.com product.
THE LIMITED WARRANTY AND REMEDIES SET FORTH IN THIS DOCUMENT ARE THE SOLE AND EXCLUSIVE REMEDIES AVAILABLE TO ANY PERSON FOR ANY DAMAGES OF ANY KIND AND NATURE, INCLUDING INCIDENTAL, CONSEQUENTIAL OR SPECIAL, RELATED TO ALLENSFASTENERS.COM'S PRODUCTS, WHETHER ARISING FROM WARRANTY, CONTRACT, NEGLIGENCE, TORT OR OTHERWISE. ALLENSFASTENERS.COM SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR ANY PARTICULAR PURPOSE, OR ANY OTHER IMPLIED WARRANTY. NO WAIVER, ALTERATION, OR MODIFICATION OF THE FOREGOING CONDITIONS SHALL BE VALID UNLESS MADE IN WRITING AND SIGNED BY AN EXECUTIVE OFFICER OF ALLENSFASTENERS.COM.
In the event any implied warranties (including, but not limited to the implied warranties of merchantability or fitness for a particular purpose) are found to exist, such warranties are limited in duration to the period of the limited warranties set forth in this document, and in amount to the total paid to AllensFasteners.com by the Purchaser for the product(s) in question.
Some states or countries do not permit the exclusion of incidental or consequential damages, and in those jurisdictions the foregoing limitation may not apply. The limited warranties as set forth in this document give the Purchaser specific legal rights, and the Purchaser may have other legal rights which vary from State to State.
